Thomas qualified at Leeds University in 1998, spent 5 years in NHS and Private practice as an associate and then became principal of Grassington Dental Care in May 2003. He has a keen interest in aesthetic dentistry.
Rachel qualified at Newcastle University in 1996. Rachel worked at the dental hospital in Newcastle to do her general professional training. She achieved her MFGDP in 2001. Rachel worked in Australia in community dentistry for one year before returning to England to work locally in general practice.
Miles qualified at Newcastle University in 1996, after completing his qualification he joined the Navy and served as a Dentist for 4 years. Since then he has worked in a combination of general practice and community practice.
Charlotte graduated from Newcastle Dental School in 2015 and has been working in North Yorkshire since then. She completed some dental volunteer work in Bali, Indonesia in summer of 2014.
Fiona qualified at London School for Dental Therapists in 1983. Upon qualifying Fiona worked in community dentistry specifically dealing with children and adults with special needs. Fiona spent time as a tutor at the Leeds Dental Institute before joining our team in 2006.
Caroline qualified at The Eastman Dental Hospital, London in 1989. She then went on to work in private practice in Cavendish Square and Harley Street for six years. Caroline joined our team in 2006.
Hayley qualified in Dental Hygiene and Dental Therapy at Leeds Dental Institute. She has a particular interest in working with anxious patients and restoring their confidence in dental procedures.
Data protection code of practice for patients
Keeping your records
This practice complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
What personal data do we hold?
To provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data includes:
Why do we hold information about you?
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. We also need to process personal data about you in order to provide care under NHS arrangements and to ensure the proper management and administration of the NHS.
How we process the data
We will process personal data that we hold about you in the following way:
Retaining information
We will retain your dental records while you are a practice patient and after you cease to be a patient, for at least 11 years or for children until age 25, whichever is the longer.
Security of information
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public; only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information routinely.
Disclosure of information
To provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.
In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent.
Where possible you will be informed of these requests for disclosure.
Access
You have the right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing and the payment of a fee for access of up to £25 (for records held on computer) or £50 (for those held manually or for computer-held records with non-computer radiographs). We will provide a copy of the record within 40 days of receipt of the request and fee (where payable) and an explanation of your record should you require it.
If you do not agree
If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your dentist. You have the right to object, but this may affect our ability to provide you with dental care.
Equality and diversity policy
Our vision is for Grassington Dental Care to be a successful, caring and welcoming place for patients to receive dental care and advice. We want to create a supportive and inclusive environment where our staff can reach their full potential and care is provided in partnership with patients, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people's backgrounds and circumstances will be positively valued.
This Policy will help us to achieve this vision.
Legal responsibilities
The rights of our patients and our staff with regards to discrimination are protected by anti-discrimination legislation including:
By adopting this Policy, we accept our responsibility to ensure that discrimination does not take place and that everyone is treated fairly and equally.
Aim
The aim of this Policy is to achieve equality of care experience by removing any potential discrimination in the way that people are cared for and treated by the Practice, including:
Putting this policy into practice
We aim to develop and support equality and diversity measures by:
Comments and concerns
If you believe you have been treated in any way contrary to this Policy or you have any comments on how we can ensure that it works better, please contact Emma Hemingway at the practice. We will investigate your concerns and take appropriate action.
Monitoring and review
We will monitor the effectiveness of this Policy and the impact on all other relevant policies and practice. This review will happen when necessary and as a minimum annually.
Comments – Compliments – Complaints
We are happy to consider any suggestions you may have that would improve the service we provide. Comments and compliments are always welcome. We also operate a Practice Complaints Procedure for dealing with complaints which adheres to National Criteria. Our Practice Manager Emma Hemingway will give you further information and a leaflet giving details of the procedure is displayed in our reception area and a copy is available on request.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
Code of practice for patient complaints
It is our ultimate aim to resolve all issues at a query level to prevent them escalating into a complaint.
Our aim is to react to complaints in the way in which we would want our complaints about a service to be handled. We learn from every mistake that we make and respond to patients concerns in a caring and sensitive way.
The person responsible for dealing with any complaint about the service we provide is Mrs E M Hemingway. Who will also ensure effective management and operation of this complaints procedure.
By Post: Complaints Manager
NHS England
PO Box 16738
Redditch
B97 9PT
Email: england.contactus@nhs.net
Phone: 0300 311 2233
If patients are not satisfied with the result of our procedure then a complaint may be referred to:
The Ombudsman
Phone : 0345 051 4033
Email: phso.enquires@ombudsman.org.uk
By Post: The Parliamentry and Health Service Ombudsman, Millbank Tower, Millbank, London. SW1P 4QP
or
Care Quality Commission
Phone: 03000 616161
Email: www.cqc.org.uk
By Post: Care Quality Commision, National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne. NE1 4PA
Staff GDC Registration Numbers
Emma Hemingway |
142034 |
Fay Thornton |
114006 |
Kayleigh Moffat |
207957 |
Sarah Moorhouse |
198126 |
Joan Dunn |
112055 |
Bridie Holliday |
239311 |
Hannah Whitelock |
142001 |
Teresa Wood |
132470 |
Katie Dean |
——– |
Jane Lusted |
——– |
Sophie Thompson |
——– |
Link to GDC website www.gdc-uk.org
The Data Controller is Emma Hemingway (Reg number Z1179672)
Website last updated 05/11/2014